Terms of Use of the online store www.papadakisrestaurant.com

The online shop and website www.papadakisrestaurant.com. (hereinafter “e-shop”) is the online store created and operated by the company under the name “PAPADAKIS CONCEPT E.E.” with address 15 Fokilidou, Athens, PC: 10673, Tel .: 2103608621, with TIN: 997072553 and Reg. No. 139354403000 which belongs to the Tax Office: 4th Athens (hereinafter “Company”).

The use of the e-shop is governed by these terms and conditions (hereinafter “Terms”), which users are invited to read carefully and comply with them in each visit and use of the e-shop. The use of the e-shop presupposes and implies unconditional acceptance of these terms, if the user completes his registration or places an order or browses the website, in which case the explicit unconditional acceptance of the user to these terms is presumed, as well as the legal ability.

The Terms are governed by the provisions of Greek Legislation, in particular by the provisions on consumer protection, e-commerce, personal data protection, protection of intellectual property and industrial property rights, as applicable.

The Company has the right to modify the Terms at any time without notice, but undertakes to update this text for any modification or addition.

Any invalidity of a specific Term does not result in invalidity of the rest. Any non-exercise by the Company of its rights arising from the Terms does not imply its waiver of these rights.

In case the availability of any product of the e-shop is regulated by more specific terms of use, these terms are considered as a whole with these Terms. However, in case of a conflict, the specific terms of use of each product prevail.

1. Liability Limitation – Information & Products Provided

The Company makes every effort to ensure the completeness and validity of the information listed on the websites of the e-shop, both in terms of the appearance of the essential features of the available products and the accuracy of the data provided by its online store, services without prejudice to any technical or typographical or other errors that have occurred unintentionally.

The availability of the products as shown in the e-shop may, for technical reasons, not correspond to the actual availability of the products. In any case, the Company undertakes to inform the user in a timely manner in case its order includes products that are not available.

The Company makes every effort to ensure that the ordered products are delivered to the user within the time limits specified in the Terms, however it is reserved for any delays due to unforeseen events or reasons of force majeure.

The e-shop website is provided “as is”, as well as information, names, photos, graphics, signals, illustrations, product descriptions and general content (hereinafter “Content”) posted on it. In no case shall the Company be liable for any damage, positive or negative, direct or indirect (such as loss of profit, data, etc.) of third party users, related to the operation or not and / or use of the e-shop, and / or in the inability to provide services and / or information available from it and / or from any illegal third party interventions on the website, in products and / or information available through it.

The e-shop, among other things, may provide a link to third party websites, which have full control over the content posted on them and therefore the full (civil and criminal) liability for the security of their websites, the legal and the validity of their content and services as well as the responsibility for the restoration of any claim from any violation of the rights of other persons, such as copyright and industrial property rights, expressly excluding any liability of the Company for the content of these websites.

Users are required to contact the providers of these websites directly for any questions or other issues related to their visit and / or use.

Users acknowledge that the Company is not obligated or able to control the security and content of the websites and services of third parties, for which a link is provided on the e-shop website. In any case, the Company reserves the right to remove at any time, at its discretion, from the website of the e-shop links to third party websites and to discontinue the availability of these services

2. Availability – Automatic Disconnection

The Company makes every effort to ensure the smooth operation of the e-shop and the best service of the users, without being responsible for any inability of the users to gain access to it or to proceed with the execution of individual functional orders, as well as the functionality of the e-shop may be affected by the equipment (hardware and software) of the users, the communication networks, the large number of simultaneous users or by other causes.

In the case where registered users do not perform any activity for a period of 60 minutes, after logging in to the e-shop, an automatic disconnection occurs.

The Company reserves the right to modify and / or temporarily or permanently discontinue all or part of the e-shop, without notice, or for reasons of maintenance or upgrade or security of the website, or for any other reason deemed necessary, informing users about the time the period of interruption and the manner of communication with the Company. In any case, the Company is obliged to safeguard the security of the transactions and to provide timely and appropriate information to the users whose orders or returns are in progress.

Although the Company makes every effort to protect the e-shop from digital viruses, it cannot guarantee that it will never be infected with viruses (virus free). Therefore, each user must take care of his own protection (use of antivirus, virus scanner or other protection systems) before using the e-shop or storing information, software or content on his terminals.

3. Register – Sign Up to www.papadakisrestaurant.com

The transactions in the e-shop are made only by users registered in the eshop. Registered users have completed the registration process at www.papadakisrestaurant.com as follows:

The user registers as his personal username his e-mail address and sets the desired password, following the automated process of the e-shop.

The user must use, as an identification code (username) in the e-shop e-mail address, which belongs to him legally or for the use of which he has secured the permission of this holder, which is true and under full and its sole control.

In any case, the user is solely responsible for the email address, which states and uses as an identification code (username) on the website of the e-shop and is obliged to repair any damage to the Company or third party by using an email address in violation of the above.

The username / password are strictly personal to each user and should not be disclosed to any third party.

Users are responsible for all acts performed with personal passwords and are required to notify the Company immediately of any unauthorized use that may be made of them, otherwise the Company is not liable for any damage to the user by their arbitrary or illegal use. personal passwords from third parties.

The Company is entitled at any time to terminate the provision of these services to the user and to refuse any current or future use of the e-shop, in case of violation of the above terms.

The Company reserves the right to request from users further information for the confirmation of the declared data or any data concerning the lawful use of the e-mail address stated in the e-shop. In case the visitor / user does not take the above actions or the Company finds that the user is not the legal owner of the e-mail address, the Company reserves the right to delete it forever from the e-shop.

After creating the account in the e-shop of the Company, the deletion of the user is possible by submitting a request to the Customer Service of the Company, according to the more specific instructions provided in the relevant field.

4. Security

The Company recognizes the importance of the security of personal data as well as electronic transactions and has taken all necessary measures, with the most modern and advanced methods, to ensure maximum security. The security of Internet transactions is achieved through the use of Let’s Encrypt’s SSL Certificate.

5. Orders – Products

Orders and shipments are made only within the distribution areas, as they appear in the special field “Distribution Areas”. Orders are executed within the trading hours, as posted and in force.

The listed prices of the products are the final ones (ie the corresponding VAT is included). The Company reserves the right to change prices without prior notice. In any case, the user is charged based on the price indicated in the e-shop at the time of submission of the order. Product offers, which appear from time to time in the e-shop, are valid for the specified period of time and until stocks run out. The Company reserves the right to set a maximum order quantity per product.

The user submits his order following the automated process of the e-shop. The process is completed by selecting the button / icon [“PURCHASE COMPLETE”] and the appearance of an automated message to complete the order and then the Company will contact the customer via e-mail to the e-mail address stated in the e-shop. From this point on, it is considered that a formal and substantial contract of sale has been concluded between the customer and the Company.

Modification of the order through the e-shop is not possible after its submission, however the Company provides the possibility of modification through telephone communication with the customer service e-shop within ten (10) minutes from its electronic submission.

The user is informed about the progress of processing his order by informative e-mail at each stage of processing. The user must check the receipt of the confirmation e-mails and check both the “Spam” folders and the “Promotions” folder if he is a Gmail user. If, however, the user has not received the confirmation emails, he must contact the Company via email in customer service.

6. Payment Methods

The Company provides the possibility of repayment of the ordered products:

  1. through credit and debit cards of the financial institutions cooperating with it, VISA, VISA ELECTRON, MASTERCARD, MAESTRO cards are accepted if the customer chooses to pay for his order either online through cards supported by the 3DSecure control system.
  2. By cash payment upon delivery.

To pay by credit or debit card, the user is automatically taken to a secure website of the cooperating bank, to enter the details of his credit or debit card, and the transactions are completed in the secure online environment of the Bank (Redirection Mode).

User data is collected directly by the Bank without the intervention of the Company, which never acquires access to them or to the other details of the user’s credit / debit card (eg card number, expiration date and cvc).

The credit or debit card is charged, after checking and certifying the data and its validity by the Bank. The user is solely responsible for the correct recording of the credit or debit card details he uses for the transaction as well as for its lawful use.

The user acknowledges that the Company is not responsible for any issues related to the processing of its data and / or the execution of the above procedure. For any dispute or question about credit or debit card charges, users should contact the bank that issued their card directly. The consumer is not obliged to pay if he does not receive the legal document (Receipt-Invoice).

Invoice is issued to companies and freelancers, if they fill in the following information during their order: company name, TIN, Tax Office, status, address and contact telephone number and occupation for the self-employed. For the maximum payments in cash and / or credit cards, the restrictions provided by the applicable tax or other applicable law apply.

In any case that the Company has the obligation to return to the user the price: a) in case of payment by credit card, credit is credited to the card used by the user for the transaction, following the Company’s order to the bank, b) in case the price was paid in cash upon delivery, the Company credits the bank account indicated by the user to the Customer Service.

7. Delivery

The products are delivered through privately delivery service to the home / shipping address stated on the order form. In exceptional cases and if the customer has been notified in advance, the delivery time may be extended.

If for reasons of force majeure (eg bad weather, strikes) or reasons that do not concern the Company there is an inability to deliver the order within the specified time, the Company will contact the customer as soon as possible, in order for the latter to declare if it so wishes, the completion of the order.


The Company may use cookies to identify the user. Cookies are small text files that are stored on each user’s hard drive, do not receive any document or file from their computer and are used only to facilitate the user’s access to specific services and for statistical purposes, in order to determine the areas in which e-shop services are useful or popular or for marketing purposes. The user can configure his server so that he does not receive cookies, either in total or on a case-by-case basis. In such a case the user cannot have further access to these services.

9. Copyright

The e-shop is the official online store of the Company.

The Content of the Website is the property of the Company, and the names, images, logos and distinctive features that represent the Company, are trademarks and / or distinctive features of the Company and / or its third parties, beneficiaries and their use. is governed by Greek and Community trade mark legislation, for the protection of industrial and intellectual property, for unfair competition and any other relevant matters. In any case, their appearance and display on the e-shop website should in no way be construed as a transfer or assignment of their license or right of use.

Any copying, distribution, transfer, processing, resale, creation of productive work or misleading the public about the actual beneficiary of the Content, the trademarks and therefore distinctive marks included in the e-shop is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or medium for commercial or other purposes, other than using the e-shop to purchase or inform the user of the available products and services. , in accordance with the Terms, is permitted only with the prior written permission of the Company or the beneficiary of the respective copyright and industrial property rights.

10. Obligations of Users

Users agree, agree and agree that they will use the e-shop legally and appropriately. Therefore, users indicatively and not restrictively agree that they will not use the Company’s online store for:

  1. posting, sending by e-mail or transmitting in other ways of content, which is not legal or contrary to good and business ethics, or transmitted in a way that disturbs third parties or harms the individual and social rights of third parties, is threatening, offensive, defamatory, defamatory, vulgar, obscene, libelographic is a violation of confidentiality, or expresses racial, ethnic or other discrimination
  2. cause harm to a minor
  3. posting, sending by e-mail or transmitting in other ways of content, for which users do not have the right to broadcast (such as confidential information obtained or disclosed as part of contractual relations or covered by confidentiality agreements
  4. sending, publishing, sending by e-mail or transmitting in other ways content that infringes any patent, trademark, trade secret, copyright or other third party property rights
  5. to mislead anyone as to the origin of the content of the e-shop, to harm in any way the reputation of the Company or third parties, to endanger the security of the Company’s internet, to prevent any user from accessing the e-shop
  6. to install and promote, in any way, any kind of advertising or unsolicited e-mails (spam), chain mail, pyramid schemes and any other form of unwanted content or mail promotion.
  7. publishing, sending by e-mail or transmitting in any other form of material that contains viruses or malware of any other codes, files or programs designed to interrupt, cause damage, destroy or equip the operation of any software or computer hardware
  8. harassment of third parties in any way
  9. collecting or storing personal data

In any case of use, illegal or contrary to the Terms, users are obliged to compensate the Company for any positive and negative damage. Any non-exercise by the Company of its rights arising from the Terms does not imply resignation of the Company from these rights.

11. Communication – Out-of-court Dispute Resolution

To resolve any differences from their transactions with the e-shop, users can contact the Company via e-mail at info@papadakisrestaurant.com, for their immediate settlement.

For customers, natural persons, who do not purchase products and services through the e-shop for use in the context of commercial, business, craft or free professional activity, the European Commission’s Electronic Dispute Resolution Platform is located at: https: //webgate.ec.europa.eu/odr. The electronic settlement process is free of charge for the consumer, while the European Consumer Center of Greece has been designated as the national contact point for the Electronic Dispute Resolution. Detailed information about the procedure is included on the above website.

12. Applicable Law – Prosecution

These Terms and Conditions of Use and any modification thereof are governed by Greek Law. The substantive courts of Athens are responsible for any dispute arising out of these terms.

13. Protection of Personal Data

Regarding the issue of the processing of your personal data through the e-shop you can be informed from the information text for the Processing of your Personal Data through the Website, which is available in the field GDPR.