In the event that: (a) a discrepancy is found between the Order and the products delivered or (b) that the quality of the products delivered does not correspond to the quality of the products of Papadakis Restaurant, the Consumer has the right to request equal compensation in kind. (indicatively, replacement of items or free provision for next order).
In the above cases, if it is a Delivery order at the point of selection of the Consumer (Delivery), the Consumer should contact us within ten (10) minutes of receipt of the order either by e-mail at firstname.lastname@example.org or by phone at +302103608621 at the call center of Papadakis Restaurant, which communicates and coordinates the relevant departments (Quality Assurance Department, Operators, etc.) and notifies about the incident and the individual terms of compensation in kind.
Respectively, if it is a matter of receipt of the Order from our physical store (Take Away), the Consumer should inform the person in charge of the Store upon receipt of the Order and on the individual terms of compensation in kind.